Information for users of direct MFi streaming sound processors:
Since updating to iOS 13, some users of hearing devices with MFi (Made for iPhone) connectivity may be experiencing issues with the connection between their hearing device and their Apple device as well as with streaming quality.
Nucleus® 7 or Baha® 5 Sound Processor users, who have recently updated to iOS 13 (released 20 September 2019) and subsequent updates through to iOS 13.1.2 (released 1 October 2019) may experience the following issues:
- Issue: The Apple device is not streaming audio to the sound processor.
We recommend you turn the sound processor off and back on again. If this does not resolve the issue, try unpairing and re-pairing the sound processor to the Apple device.
- Issue: Various MFi pairing and unpairing issues.
We recommend unpairing and re-pairing the sound processor. If this does not resolve the issue, try restarting the Apple device and then pair your sound processor.
- Issue: When using an iPhone, the Keyboard ‘click’ and other device sounds are being streamed to the sound processor. In addition, there is a reduction in the sound processor’s microphone volume.
We recommend you set the ringer/mute switch on the iPhone to silent while streaming. This stops the device sounds from streaming. Don’t forget to turn the ringer/mute back to audible after you finish streaming.
Go to Settings> Sounds & Haptics> Keyboard Clicks. Turning this off will stop the keyboard sounds. Repeat this process to turn the keyboard sounds back on again.
Cochlear is working with Apple to resolve these issues. Apple have requested that Cochlear customers report their issues directly to them by sending an email: firstname.lastname@example.org